Services
We provide the following service
1. OEM service
- Logo printing on the product
- Product body color customizing
- Customized box printing
- Customize lighting color
All the above service will produce extra cost. The cost will vary according to the order quantity and customize requirement. For detail price, please contact with us.
2. Courier and air shipping service
We provide courier and air shipping for samples and small testing orders. For detail shipping cost, please contact with us with your estimated order quantity and shipping destination.
3. Sample policy
We provide free samples while the shipping cost should be borne by the buyer.
4. Guarantee
A. 15 days free replacement: within 15 days of purchase, if it is found with a manufacturing defect, we will repair or replace the light.
B. 12 months free warranty: Within 12 months of purchase, we offer free warranty for any defect occur under normal usage (non-human factor).
C. Limited lifetime warranty: If problems develop after 12 months of purchase, we will charge for parts. The total repair fee is assessed according to the cost of the replaced materials and no extra reparation fee will be charged.
FAQS
1. Water marks on product
We pay a lot of time and energy to take photos of our products. Some one steal our photo directly and use in their website. This harm us deeply. So we put water marks on our product to prevent this. If you want picture without water marks, please contact with us directly.
2. Working hours
Our working hours is 9am to 17pm GMT+8. And your usually will be replied within 24 hours after we get it. There is a delay in the Alibaba system. So it may be 24 hours later after your make the inquiry.
For fast response, you can send us e-mails directly. You can get our contact information by scan the QR code on the top of the website.
The more details you provide in your inquiry, the faster and the more precise you will get our feedback.
3. For any other questions, you can contact with us freely.
4. Product color: The product color is Red. For any other OEM color, please contact us with details.
5. The price and shipping cost shown by the system is just for reference, for detailed price, please contact with us.